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State to include internet outage in company investigation

By AP | Mar 8, 2019

MONTPELIER, Vt. (AP) — Vermont officials say they will review how Consolidated Communications responded to a recent internet outage as part of a larger investigation into the company.
Vermont Public Radio reports the outage Wednesday affected 83,000 residents and small businesses in Vermont and New Hampshire.
Mike Shultz, company vice president of legislative and regulatory affairs, says the outage started because of a fire on a shared utility pole in New Hampshire.
State Department of Public Service Telecommunications Director Clay Purvis says the outage was also due to a software coding issue.
Consolidated says internet service began to be restored by mid-afternoon Wednesday. The company says customers should re-start their modems to get back online.
The public service department has been investigating Consolidated over its spike in consumer complaints against them.