Heather Goodwin Henline

To our readers and the community: We regret not having had time to provide more advance notice of the pending changes for The Telegraph’s transition from a seven-day print newspaper to the one weekly edition being delivered to you today.

For that, we are sorry and want to ensure we clearly communicate the changes happening at your hometown newspaper in response to COVID-19.

The Telegraph now publishes one print edition per week: The Sunday Telegraph. Today’s enhanced Sunday edition is 44 pages in size and is filled with robust local news you won’t find from other sources. We hope you enjoy our new format and will contribute stories, photos and news items in the coming weeks.

Today’s edition includes the full week’s worth of obituaries and many other familiar features we know our readers rely upon and enjoy. We hope you also will notice our four-page community forum section that is filled with local opinion and commentary.

Your Sunday Telegraph will arrive each Saturday so that you may enjoy this enhanced edition during the course of the weekend.

We recognize this is a significant change for many, especially our seven-day print subscribers. Please be assured we have extended impacted subscriber accounts’ expiration dates because of the reduction in print delivery days.

Rates also have been adjusted to only $3 per week — less than a cup of coffee, when it comes time for renewal. We believe this price point is a solid value compared to other news organizations that do not offer the level of Granite State and Greater Nashua coverage that are the hallmarks of The Telegraph.

The Sunday Telegraph will be $3 for home delivery, $3 at newsstands and online-only access will be $3 per week as well. It’s one price, no matter how our customers choose to read us.

The benefit of home delivery is our customers have the newspaper arrive at their residence at no additional cost. Those subscribers also received full online access to all content on our website, www.nashuatelegraph.com.

There, news will be updated daily, and readers may click different stories and content categories. We hope you will explore our website, which now has a new look that we will continue to enhance in the coming days.

Our website is where readers also will find our e-edition feature. The e-edition is a digital replica of our print newspaper. For that reason, an e-edition will be available for The Sunday Telegraph only, as that now is only print edition produced and delivered each week.

We understand these changes were sudden. Our Customer Care Center staff has been inundated with calls and emails that we are working very hard to answer and return. We apologize for any busy lines, filled mailboxes and delays in personal responses. We are in the office working diligently to get back to each and every one of our customers, whom we value very much. Your patience is greatly appreciated during this time.

What this outpouring of communication has confirmed is that our readers care about The Telegraph. What we want to confirm is how much we care about our readers and the community.

Since 1832, The Telegraph has served our state and Greater Nashua. We’ve undergone many changes, first as a weekly and then adding a Sunday edition 34 years ago. We’ve weathered all of these transitions together.

COVID-19 has had a profound impact on all of us – The Telegraph included. Stimulus packages do not support newspapers. There’s no funding help or relief. Advertising always has supplemented circulation subscription costs.

Rather than charge our customers $800 or more a year as some newspapers have done within the industry, we made the difficult but necessary decision to transition to one day of print delivery with website access during the week.

At only $3 per week, we believe that is fair, equitable and a tremendous value. Our newspaper supports many nonprofit organizations in our expansive region. We are among the first calls for assistance with fundraising campaigns, events and more. We answer that call willingly as a cornerstone of the community and provide boosts to these efforts with our reporting and advertising.

Our foundation is firm, but we are not immune to what is happening in the economy. We, indeed, are in unprecedented times when our local hospital system must reduce its workforce by 650 employees during a pandemic.

The Telegraph also had to make very difficult choices to ensure we are here to serve our readers and this community in five months, five years and five decades from now. That is why we are adapting. It is to reaffirm our commitment to the community, not abandon it.

Over the years, The Telegraph has extended great kindness and support to Greater Nashua, and we hope our readers will do the same with regard to patience as we work through what admittedly has been a challenging transition.

There have been some bumps in the road this past week, but we believe today’s first weekly print newspaper helps to show the strong community-minded direction in which we are headed. We look forward to serving our readers and advertisers for years to come and thank you for continuing this journey with us.