Enterprise Bank is dedicated to giving back
NASHUA – “It’s just part of life at Enterprise Bank. You walk in, and you’re part of the family,” Alvin Oasan, Enterprise Bank branch relationship manager and vice president said. The bank’s commitment to serving its customers, employees and communities they are in sets it out among its competitors.
Enterprise Bank came to Nashua in December 2013. The Amherst Street branch opened in July 2016, and since then, they’ve been working hard to give back to their community.
The company itself is celebrating 30 years this year, and was originally founded in Lowell, Massachusetts, by George Duncan. The bank began with 11 employees and has now grown to employ hundreds in 24 branches, seven of which are located in New Hampshire.
Regional Manager II Senior Vice President Doreen Manetta said Enterprise Bank offers a number of services ranging from checking and saving accounts, business accounts, IRAs, business investments, insurance plans, credit card processing and 401K plans.
Manetta said, “We can offer anything within the realm of a personal or business side,mortgages, home equities, personal loans.”
Aside from technical services, the bank also extends its services out toward its customers and employees.
Oasan described Enterprise Bank as a community and family oriented type of bank.
“We celebrate not only our customers but also our employees,” Oasan said. They do this in a number of ways, including an annual event that recognizes the success of all branch employees, customer appreciation week and a Celebration of Excellence event.
Dan Snyder, branch relationship manager II and vice president referenced the bank’s mission statement, which states, “Adhering always to our founding purpose as an independent community bank, we help create successful businesses, jobs, opportunities, wealth and vibrant, prosperous communities.”
“We are here to serve our customers, our communities and ourselves,” Snyder said. “That’s what we are committed to inside and out.”
Oasan added, “When you go to our bank, regardless of where you go, it’s the same feeling you are going to get when you walk in the door. When a customer walks in, we welcome them. We use their first name.”
Oasan also touched upon Enterprise Bank’s ability to serve customers right immediately.
“We do have a Sun Down rule where, when we get a phone call, we have to make sure we get back to the client. Even if we don’t have an answer for a question yet, we have to make them aware that we are working on it,” Oasan said.
The bank also follows the “buck-stops-here rule” and avoids passing customers on through numerous transfers.
Manetta said, “If you call in and you get me and you have a question that may or may not be in my direct department, it’s up to me to find the answer for you.” She added, “You have that one-on-one where we’re connecting with our customers.”
And it extends beyond that. Manetta said most employees have work phones and can return calls faster.
In terms of community service, Snyder said what makes Enterprise Bank different from its competitors is that it’s invested in its communities.
“That’s giving back, that’s asking our employees to volunteer to serve on boards. We do random acts of kindness. Most of our management level folks encourage all employees at all levels to volunteer and we give back to the nonprofits.”
Enterprise Bank employees have brought lunch to all the city’s fire departments, donated checks to nonprofits every year, collect toys for the United Way of Greater Nashua and The Telegraph’s Santa Fund and have an annual Coats for Kids drive, among other community drives, fundraisers and sponsorships. They are currently working with the United Way of Greater Nashua to collect scarves for various nonprofits around the city. Enterprise Bank also offers free nonprofit seminars for anyone to attend.
Snyder described Enterprise Bank as a “quintessential community bank.”
“We’re not so small anymore, but just the way we are invested in our community, that’s what differentiates us. And because we care, we put that into the form of action and donations.”
Enterprise Bank also recognizes the values of its employees. Manetta said Enterprise Bank is one of three finalists for Top Business of the Year through the Greater Nashua Chamber of Commerce. For the last seven years, they have also been recognized by the Boston Globe as one of the top places to work.
“I think that says a lot for the culture of the bank as well as the employees and how they feel at work. The survey they fill out for this is an anonymous survey, and they can write whatever they want,” Manetta said. “For us to be able to consistently achieve this award says a lot about the culture we form here, the employees that we employ here and how we service one another as business partners and within the community itself.”
Free NonProfit Seminars Spring 2019
A complimentary breakfast will be provided. Doors open at 8 a.m. Seminars go from 8:30-10:30 a.m.
Building a Successful NonProfit
through Expert Networking
Tuesday, March 5
Enterprise Bank, Community Room 18 Palmer Street, Lowell, Mass.
Volunteers: You’ve Got To Love ‘Em
Tuesday, March 18
Rivier University, Dion Room 16 Clement Street, Nashua
Gender in the Workplace
Tuesday, April 2
Mt. Wachusett Community College. North Cafe 444 Green St., Gardner, Mass.
Strategic Planning & Execution For NonProfits
Wednesday, April 24
Indian Hill Music School 36 King Street Littleton, Mass.
Retirement Solutions for NonProfits
Tuesday, April 30
Lexington Depot 13 Depot Square Lexington, Mass.
Grant Writing for Beginners
Tuesday, May 7
Tuscan Kitchen 67 Main Street Salem, N.H.
The Ins and Outs of Running a Successful Fundraiser
Tuesday, May 21
Salvatore’s Conference Center 354 Merrimack Street Lawrence, Mass.
To register or for more information, visit EnterpriseBanking.com/NPC