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Fairpoint Watch

Telegraph news stories about the changing telephone business and local residents’ experiences with Fairpoint

FairPoint: Connecting Merrimack Outlets was a big job

MERRIMACK – FairPoint says it required more than $200,000 in cable, fiber and electronics to connect the new Merrimack Premium Outlets mall for telecommunications and … Full story    
Published:  July 15, 2012

New Hampshire likely to loosen regulations on phone charges, voice over Net

CONCORD – New Hampshire appears well on its way toward deregulating the price of retail telephone service and loosening most other aspects of a century … Full story    
Published:  April 18, 2012

Maine law on phones is calling

In a move that may herald the future of telephone service in New Hampshire, and which reflects how technology has scrambled the Ma Bell legacy, … Full story    
Published:  April 16, 2012

Even broadband’s gold standard, fiber-to-the-home, isn’t perfect

When it comes to broadband, fiber-to-the-home is the gold standard. Every time I write about Internet service, I hear envious comments about people who aren’t … Full story    
Published:  April 9, 2012

Upscale neighborhood’s feeble Net speeds raises a question: Should broadband be a utility?

When Leigh Eichel read in The Telegraph last year about federal and state efforts to extend broadband to under-served places like the town of Rindge … Full story    
Published:  April 2, 2012

18-month effort aims to boost NH’s Net speed

New Hampshire is moving into the next phase of a government-backed program to help spread broadband throughout the state, which will bring fiber-optic connections to … Full story    
Published:  December 27, 2011

FAST troubles in Nashua seem finally over, but questions remain

NASHUA – FairPoint’s fiber-optic broadband Internet system seemed mostly back to normal Wednesday, a week and a half after the Halloween snowstorm power outages caused … Full story    
Published:  November 10, 2011

FAST problems seem mostly fixed – at least, nobody’s complaining

NASHUA – It appears most problems with FairPoint’s high-speed Internet network cleared up Tuesday, although no official word came from the company. The Telegraph received … Full story    
Published:  November 9, 2011

FairPoint’s FAST broadband struggles to rebound from outages

FairPoint’s fiber-optic broadband service is struggling to recover from last week’s power outage due in large part to software issues at a central office in … Full story    
Published:  November 8, 2011

How did telecom services handle the storm? Hard to say

A week ago, after the Halloween snowstorm swept through the area, Wilton and Lyndeborough experienced this connected world’s ultimate nightmare: Not only were many homes … Full story    
Published:  November 6, 2011

M ore FairPoint cuts possible?

Even as FairPoint Communications prepares to cut 190 jobs in New Hampshire as part of a 10 percent work force reduction, the changing face of … Full story    
Published:  September 14, 2011

Annual blood drive seeks to break record

MANCHESTER – In its 28th year, the Gail Singer Memorial Blood Drive is going for record-breaking numbers. A two-day drive in years past, the Gail … Full story    
Published:  August 30, 2011

Cable failure knocks out Net

MANCHESTER – A 90-minute outage in part of downtown Manchester on Monday killed Internet and voice mail service for at least five hours, affecting thousands … Full story    
Published:  July 13, 2011

Progress brings Net result to Mason

This is how you know that broadband Internet is spreading in the area: The Mason Net Cooperative doesn’t exist anymore. “It was just a thing … Full story    
Published:  June 27, 2011

Nashua startup a contract winner to expand fiber-optic network

The long effort to bring broadband Internet to the other side of Temple Mountain has taken another step forward with the announcement that a small … Full story    
Published:  April 19, 2011

FairPoint to let businesses use economic development software

CONCORD – A software package that will help analyze New Hampshire job markets and forecast regional growth will soon be available to economic developers and … Full story    
Published:  November 9, 2010

FairPoint releases financial report

FairPoint Communications released its first full monthly financial report before the holidays, and it didn’t read like a Christmas Card. The report covers November – … Full story    
Published:  January 7, 2010

FairPoint: Customer service improving

MONTPELIER, Vt. -- Under fire for its poor performance, FairPoint Communications told Vermont regulators Thursday it has reduced wait times for consumers who contact call … Full story    
Published:  September 18, 2009

FairPoint gets extension on Vt. complaint

MONTPELIER, Vt. -- A day after its executives were grilled about customer service failures, FairPoint Communications was given a one-week extension Thursday on a deadline … Full story    
Published:  September 11, 2009

AG ends inquiry into anonymous e-mail

The state attorney general's office has dropped an investigation into an anonymous e-mail alleging that FairPoint Communications used computer simulations to deceive state regulators into … Full story    
Published:  September 10, 2009

FairPoint says it's working on issues

DERRY -- FairPoint will take two months to develop a clear plan to solve the sweeping customer issues that are helping drag the company down, … Full story    
Published:  September 10, 2009

NYSE may nix FairPoint stocks

FairPoint Communications stock might be de-listed from the New York Stock Exchange for noncompliance. According to a company press release, the NYSE notified the Charlotte, … Full story    
Published:  August 2, 2009