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Monday, August 4, 2014

A Market Basket customer speaks

Letter to the Editor

MSNBC reports that “Arthur S. Demoulas discussed a sale of his family’s stake in Market Basket with private equity company Cerberus Capital Management in 2011.” Cerberus Capital Management owns Shaw Supermarkets. This purchase would eliminate their fiercest competitor, Arthur T. Demoulas, who life’s work has kept prices low and customer satisfaction high.

In the Steve Hayes interview, Tom Trainor, former district manager, praised Arthur T. “He is a great man to work for, and without him Market Basket as we know it will no longer exist … Prices would rise; profit-sharing benefits and wages would probably be cut. All in the name of profit … Whereas, Arthur T. Demoulas cares more about people than he does about profit. And we have 2 million customers a week who are solidly behind us. They have boycotted the stores and they have solidly taken over this movement … the store managers and assistant managers are working and those that are protesting are doing it on their own time. The stores are still open and customers are still shopping, but there are just no customers because they support us.” ...

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MSNBC reports that “Arthur S. Demoulas discussed a sale of his family’s stake in Market Basket with private equity company Cerberus Capital Management in 2011.” Cerberus Capital Management owns Shaw Supermarkets. This purchase would eliminate their fiercest competitor, Arthur T. Demoulas, who life’s work has kept prices low and customer satisfaction high.

In the Steve Hayes interview, Tom Trainor, former district manager, praised Arthur T. “He is a great man to work for, and without him Market Basket as we know it will no longer exist … Prices would rise; profit-sharing benefits and wages would probably be cut. All in the name of profit … Whereas, Arthur T. Demoulas cares more about people than he does about profit. And we have 2 million customers a week who are solidly behind us. They have boycotted the stores and they have solidly taken over this movement … the store managers and assistant managers are working and those that are protesting are doing it on their own time. The stores are still open and customers are still shopping, but there are just no customers because they support us.”

Shareholders, 2 million customers and 25,000 associates await their decision. Vendors are losing income and the Massachusetts and New Hampshire attorneys general are monitoring them. Major networks are delving into this story.

Customers are not fooled. They terminated Arthur T. and managers and are threatening to terminate employees. They do not care about two million customers at the bottom of the chain. Our response: “No customers, No cash.”

Marjorie Cunningham

Merrimack