Paulus named new circulation director at The Telegraph
NASHUA – Shawn Paulus, a veteran newspaper circulation director who is settling in as the new head of The Telegraph’s circulation department, is a strong believer in maintaining “a happy subscriber base,” knowing that starts with the best customer service possible.
And the key to it all, Paulus said, is “making sure people get their newspapers on time every day.”
In his mid-40s, with 13 years in the department charged with delivering newspapers and other publications to subscribers almost every night of the year, Paulus comes to The Telegraph from The Observer, an Ogden-owned daily based in Dunkirk, New York, along the shore of Lake Erie about 60 miles south of Buffalo.
Paulus’s first position with Ogden Newspaper was as circulation director at the Times Observer, in Warren, Pennsylvania, and its sister publication, the Post-Journal in Jamestown, New York. The two are about 20 miles apart on either side of the Pennsylvania-New York border.
“Shawn is an amazing addition to The Telegraph family, and his expertise in the circulation department will be reflected each day with the delivery of our many products,” said Telegraph Publisher Heather Goodwin Henline. “Shawn’s years of experience and care for our customers makes him the perfect person to lead our delivery operations.”
“Combining Shawn’s knowledge and our fantastic customer service team, our readers certainly will benefit,” Goodwin Henline added. “We also will be doing more promotions and kiosk events in the coming months, including at the Nashua Farmers Market, Silver Knights games and the upcoming Fourth of July and Motor Mania event.”
Paulus is currently house-hunting in Greater Nashua, he said. That New Hampshire’s lakes, mountains and seacoast are within an hour or so from the Nashua area is a big plus for someone who “loves the outdoors.
“Fishing, hiking, camping, hunting … you name it, I like it all,” he said. “This is a beautiful area.”
He’s already explored parts of the Lakes Region and the Portsmouth area, he said. And while he’s not a skier, Paulus can often be found on a frozen pond or lake plying his favorite wintertime hobby, ice fishing.
Paulus grew up on his family’s 200-acre property in Mayville, New York, a small town at the head of Chautauqua Lake in far western New York state.
The rural setting helped instill his love of the outdoors, which developed into the series of seasonal hobbies he pursues today.
Paulus and his wife, Samantha, have two teenage daughters, Emily, 19, and Abigail, 15, a rising high school sophomore.
Paulus may be reached at 603-594-1275 or email@example.com.