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Wednesday, April 4, 2012

New Business Bio: Sleep and Wellness Center PLLC

Type of business: Health Care.

Main location: 155 Main Dunstable Road, Suite 135, Nashua.

Other locations (if any): None.

Company Web site address:

Date began business in southern New Hampshire: Oct. 10, 2011.

Date opened at this location: Nov. 15, 2011.

Is this a franchise? No.

Owner: Carol A. Pelletier.

Manager: Darcy L. Davis.

Days/Hours: Monday-Friday, 8 a.m.-5 p.m.; Tuesday until 7 p.m.; one Saturday a month.

Number of full-time employees: 2.

Highlights of products and services: Sleep and Wellness Center PLLC, is a primary care service with a special interest in sleep disorders diagnosis and treatment and is operated by a doctorate of nursing practice and family nurse practitioner.

Names and backgrounds of the key leaders: Carol Pelletier is a licensed nurse practitioner with a doctorate in nursing practice. She is the founder of Carol Pelletier Sleep and Wellness Center of New Hampshire. She earned her nurse practitioner degree at Rivier College in Nashua, and her doctorate of nursing practice at Robert Morris University in Moon Township, Pa. During her training at Robert Morris, she concentrated on sleep medicine, and her thesis was "Increasing Continuous Positive Airway Pressure Adherence using Increased Education and Relaxation Therapy," soon to be published, August 2012. Pelletier APRN, DNP, has lectured on many topics, including obstructive sleep apnea, restless leg syndrome, chronic obstructive lung disease and asthma. Pelletier is currently affiliated with the New Hampshire Nurse Practitioner Association, American Nurses Association Local and National Membership, National Honor Society Member, American Academy of Sleep Medicine and American Academy of Chest Physicians.

Pelletier and her husband Bob live in Brookline. They have two daughters, Amber Pelletier, RN, who works at St. Joseph Hospital and supports her mother at her office; and Krista Pelletier, who lives in California, working in the free-trade promotion industry. When Pelletier isn't working, she enjoys spending time outdoors with family and friends. She has completed a total of 17 marathons and countless half-marathons. When she is not running, she enjoys skiing, biking, traveling and gardening.

History of business: The Sleep and Wellness Center was established in November 2011. It was started to provide quality, compassionate and easily accessible health care to all. As the need for primary caregivers increases, the goal is to offer a fresh, competitive option to the more rigid structure of larger organizations.

What's the biggest challenge facing your type of business, and how are you approaching it? The greatest challenge, at this time, is the coordination of patient care with administrative tasks. The use of electronic medical records presents varying degrees of complexity since many of our colleagues are not totally transferred to electronic charting. We get paper records from patients and their providers, which then need to be properly stored electronically for current and future use. The process of contracting medical insurance carriers has been harrowing. Each insurer has their own list of criteria to meet, and billing has been delayed due to contract negotiating and signing.

What's the biggest change you would like to see in the business climate in this area? Any and all patients are welcome to the Sleep and Wellness Center. Those people covered by Medicare and Medicaid are the most likely to have fewer choices for medical care. We believe all patients deserve access to highly skilled, caring professionals in all modalities, especially traditional healthcare. Medical insurance is changing in ways we may not yet realize. It is important to allow everyone a choice when selecting the providers they need and want.

What else should the readers know about your business? I would like to thank all my patients, family, friends,and colleagues. It has taken a tremendous amount of time, work, money and perseverance to get this business up and running. Without all of you, this could not have happened and I am so greatly appreciative.